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Quality Assurance Manager (ART)

Zions Bancorp/ZMSC Job Titles
Enterprise Technology Operations
052425 Requisition #

Zions Bancorporation’s Enterprise Technology and Operations (ETO) team is transforming what it means to work for a financial institution. We operate in a fast-paced, information-driven environment, which means we need people who bring diverse experiences, perspectives, and expertise to meet the ever-changing demands of a technology-driven world. We are grounded in the belief that “improving the work is the work” as we drive to create simple, easy, and fast solutions for our customers. Your ability to adapt, learn, and innovate helps increase revenue, reduce operational costs, and mitigates risk.


ETO provides opportunities for you to own your career growth through Diversity, Equity, and Inclusion, Women in Technology, and Workforce of the Future initiatives that allow you to network across the organization, volunteer in our community, and build your technical and soft skills. Together we are building a culture that values diversity and creates a space of belonging for all our team members. We believe that investing in your success is an investment in our customers and our business. Our people are what sets us apart and make us great.


Zions is seeking a Quality Assurance Manager (Agile Release Train).  Ideally this position will be in Salt Lake City, UT but there is a possibility of remote work.  The QA Manager (ART) is a member of the ART leadership team who ensures robust quality practices are followed for the ART, including but not limited to the following practices, processes, methodologies and criteria are aligned with quality governance standards:

  • Develop and own the test objectives (ART Level), organizational test policies, ART test strategies and methodology, and all phases of testing and test execution (e.g., CIT (Customer Integration Testing) Test Plans and Exit Report
    • Coordinates with RTE, PMs, POs, and Scrum Masters to understand execution requirements and blockers between interfaces, systems, and various participating teams (internally and externally)
  • Lead and monitor the analysis, design, implementation and execution of the manual and automated test cases, test procedures, and test suites
    • Act as a thought leader across the program test leadership
    • Continuously strives to increase quality processes and reduce the overhead
    • Ensure comprehensive test coverage of the regression testing (CIT Teams, as well as ART overall)
    • Escalates and reports on test results and processes
    • Proactively identifies potential gaps/issues across ARTS
  • Participate in all ART and QA ceremonies as part of the ART Leadership and provides a testing lens during ART level reviews and planning
  • Coordinate the Environmental needs of the ART to support testing needs
  • Manages test analysts in testing specific application upgrades and maintenance releases. Responsible for developing test plans, testing strategies and test cases and ensuring project schedules. Works closely with cross functional teams from internal departments.
  • May have responsibility for development plans, performance reviews and other appropriate HR activities for test analysts on the team
  • Other duties as assigned


  • Demonstrated experience with strategic development and tactical execution of Test and Test Enablement strategy, methodologies, policies, and processes in an agile environment (SAFe preferred)
  • Knowledge of defect management methods and processes
  • Agile and SAFe methodology experience and certification
  • Experience utilizing tools and automation techniques as part of an overall test strategy in a data-intensive environment
  • Experience with an agile software development life cycle and the importance of QA involvement throughout the entire cycle
  • Strong verbal and written communication skills
  • Excellent interpersonal skills with the ability to establish working relationships with individuals at varying levels within the organization
  • Bachelor's degree plus related experience in an applicable domain.  
  • 4+ years’ experience in data warehouse, business analysis, operations support, business intelligence, software development, project management, or other related domains. A combination of education and experience may meet requirements
  • Experience as a business analyst or business systems analyst a plus
  • Strong problem-solving skills with a high attention to detail
  • The preferred candidate will have a proven knowledge of the banking industry, including loan and deposit systems in a data warehouse environment
  • Ability to deal with highly sensitive and confidential information and adhere to data security and confidentiality protocols and procedures

Pay Range: $82,000 - $120,000

To review our Benefits Summary click here.


Zions Bancorporation and its affiliates and divisions (“Zions”) is an equal opportunity employer which prohibits all forms of discrimination and harassment. Zions is committed to the principle of equal employment opportunity for all employees and employment candidates and to providing a work environment free of discrimination and harassment. All employment decisions at Zions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, ethnicity, sex, sexual orientation, gender identification, age, national origin, pregnancy, veteran status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Zions will not tolerate discrimination or harassment based on any of these characteristics. Zions encourages applicants of all ages.


It is Zions’ policy not to discriminate because of a person’s relationship or association with a protected veteran. This includes spouses and other family members. Also, Zions will safeguard the fair and equitable treatment of protected veteran spouses and family members with regard to all employment actions and prohibit harassment of applicants and employees because of their relationship or association with a protected veteran.


Applicants Requesting Accommodations: If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access our career site.  You can request reasonable accommodations by contacting us at careers@zionsbancorp.com or 801/844-7628.  Please email your resume/cover letter, indicate what position you are interested in and include "Accommodation needed" in the subject line to ensure your information is routed to the appropriate contact.


Click here to view our EEO Statement.


Click here to view applicable Federal, State and/or local employment law posters.

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