Premier Client Services Support Specialist (Hybrid Schedule) – Scottsdale/Gainey (AZ)

At National Bank of Arizona, we’re a community of professionals with relationships at our core. We strive to promote an engaging environment with accessible leadership and on-going employee development. National Bank of Arizona was founded on the premise of building local relationships, we pride ourselves on providing our clients, shareholders and each other the best possible tools, resources and opportunities. Our workplace culture is based on inclusivity and collaboration, so we can give our customers as well as our employees the best possible environment to thrive. More than 40 years later, our approach hasn’t changed.  At NBAZ, the possibilities are endless – come for the job, stay for a career.

National Bank of Arizona is looking for an experienced Premier Client Support Specialist with a talent and passion in maintaining client relationships throughout Arizona.

The ideal candidate should have the flexibility to support the Branch Rollover Call Center with an emphasis on providing excellent customer service to the bank’s clients via a call center environment as well as the Premier and Private Banking groups. 

Essential Functions:

• Work within a call center environment, answering calls from clients, providing information on accounts, loans, bankcards, research and assisting with various service requests while partnering with the branch to follow-up with the client.
  
• Coordinates all Premier Client support activities, special projects, internal controls, including training of new accounts functions, loan processing and serve as the liaison between Premier Wealth Management groups (Premier, Private), Branch Administration, Compliance and other bank departments.
  
• Communicates and consults with existing and prospective customers on products and services offered to ensure needs are met.
  
• Completes service requests to include, opening/closing accounts, research, stop payments, wires, transfers, bankcard, online banking and various other maintenance requests.
  
• Accepts loan applications for underwriting and documentation and closes loans.
  
• Other duties as assigned.
   

Qualifications:

Requires High School diploma or equivalent and some experience in private/executive banking, including regular client contact, or other directly related experience.

• A college degree and 2 years related experience preferred.
  
• Basic knowledge of bank products, procedures and customer service.
  
• Ability to assist with working loan files and new relationships.
  
• Must be knowledgeable in lending regulations.
  
• Be familiar with common office software and applications.
  
• Must have strong interpersonal, written, and verbal communication skills.
  
• Must be able to work independently, prioritize projects, and follow through on deadlines.
  
• This position will require in-person training at our Gainey/Scottsdale location. Once the training program is completed, the position will be a hybrid schedule: potential 2 days in the office, 3 days remote or as coverage is needed.

Schedule: Monday – Friday, 8:00 A.M. – 5:00 P.M.; 40 Hours

Benefits:  

• Medical, Dental and Vision Insurance - START DAY ONE!  
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance. 
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts.
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays.
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience. 
• Mental health benefits including coaching and therapy sessions.
• Tuition Reimbursement for qualifying employees. 
• Employee Ambassador preferred banking products.