Intern- Application Support Engineer

Application Support Engineer Intern

Summer 2025 Paid Internship

This internship is not eligible for relocation assistance. Local candidates preferred. 

Zions Bancorporation’s Internship and Banker Development Program positions are not eligible for employment visa sponsorship (e.g., H-1B visa). This includes, for example, situations where a candidate may have temporary work authorization while enrolled in school or upon graduation (e.g., CPT, OPT) but would need H-1B visa sponsorship within a few years of employment in order to maintain employment eligibility.

Zions Bancorporation’s Enterprise Technology and Operations team is transforming what it means to work for a financial institution. With a commitment to technology and innovation, we have been providing our community, clients and colleagues the best experience possible for over 150 years. Help us transform our workforce of the future, today.

The Core banking support team is an organization within Enterprise Technology and Operations (ETO), this organization is responsible for the recently integrated CORE banking system.  This exciting opportunity will help to enhance our creative banking solutions for our customers. 

Zions Bancorporation is currently seeking an Application Support Engineering Intern for our Core group. The primary purpose of this position is to provide third-tier application support for existing and new applications. The Application Support Engineering Intern works with the service desk and IT personnel, operational analysts, developers, testers, business analysts, vendors and customers to ensure thorough analysis of incidents and business circumstances involved. The Engineering Intern will ensure resolution of Service Desk incidents of medium and high complexity in accordance with established standards, policies, procedures, configuration guidelines and service level agreements for applications. This is an excellent opportunity within a dynamic group in our organization.

Activities include:

• Troubleshooting and testing to identify the possible cause of incidents.
• Determining the appropriate course of action to resolve the issues with minimal business disruption.
• Establish processes to ensure application availability.
• Installing and maintaining banking applications in production, staging, test and DR environments including new releases, enhancements and upgrades. The intern will serve as liaison between departments and prepare necessary documentation in the support of various applications.

The successful candidate will have prior application support engineering experience, and must possess strong analysis, issue management, and user interface/management skills. The successful candidate will be able to:

• Utilize application knowledge to effectively troubleshoot, diagnose and resolve problems.
• Interface with Business Units, Service Desk, Operational Analyst, Business Analyst and Development areas to ensure problem resolution.
• Assist Application Support Manager in developing/revising policies and procedures for supporting new and ongoing applications.
• Escalate inquiries to business partner and third-party vendor to resolve system issues and acts as a liaison until problem is resolved.
• Adhere to established standards and procedures for Level 3 Application Support.
• Coordinate and participate in any testing and quality checks centered on the resolution of Application Support issues.
• Represent the organization as the principal customer contact and often performs project leadership role.
• Interact with management and senior customer personnel on matters requiring coordination across organizational lines.
• Support other projects and initiatives as and when required.
• Partner with vendor for the assigned application to learn from them as much as possible.
• After hours support as needed.

Qualifications:

• Knowledge as a generalist or specialist of two or more open system applications in a production environment, including the technologies supporting those applications.
• Knowledge of open system design principles, theories, concepts and techniques.
• Analysis, trouble shooting, technical and non-technical communication skills, both verbal and written.
• Ability to meet deadlines, multitask, work well under pressure and changing environments.
• Organizational, project management and client interfacing skills.
• Pursuing a Bachelors in Information Technology, Computer Science, Business or a related field and experience with applications, systems, application development and support or other directly related experience highly preferred

Preferred Technology Skills Include:

• Red Hat Enterprise Linux
• XLRelease / DevOps
• Oracle / Database
• Application Monitoring tools
• Application Job Automation Scheduling tools

A combination of education and experience may meet qualifications.