Fraud Operations Specialist

Zions Bancorporation is one of the nation’s premier financial services companies operating as a collection of great banks under local brands and management teams in high-growth western markets. Zions is regularly recognized by American Banker as one of the “Best Banks to Work For” and as having a top banking team in its list of “The Most Powerful Women in Banking.” Our customers consistently vote us as the best bank in our local markets. We value our employees, and we are committed to search out, recognize and create fulfilling opportunities for outstanding people within our organization, rewarding them for their contributions to our success. We recognize that banking is a “local” business, and that to be successful, we must have very strong ties to the communities we serve and strong relationships with our customers.

With benefits starting on day one, 12 bank holidays, profit sharing and company-matched 401(k) contributions, Zions is dedicated to being an employer of choice in our communities. At Zions, the possibilities are endless. You bring the talent; we bring the opportunity.

We are currently seeking a Fraud Operations Specialist to join our team.  This position will be full time work from home in the Salt Lake City, Utah area, with a requirement to go in office (Midvale, UT) for a few hours approximately once a week.

• Responsible to monitor and review exceptions derived from various fraud prevention filters.
• Responsible for researching and analyzing potential fraud suspect accounts to prevent loss.
• Ensure accuracy of documentation and tracking of potential loss.
• Monitors exception activity identified through various fraud detection filters and systems.
• Review and research suspect items and/or transactions and report suspicious activity as required.
• Prepare and complete forms for regulatory requirements as needed.
• Ensure full and accurate documentation of research and investigative activities.
• Create exceptions reports and coordinate corrective actions with security personnel.
• Conduct preliminary fraud investigation.
• May handles law enforcement requests and perform account research as needed.
• Communicates with customers and /or bank departments for problem resolution.
• Proactively suggest opportunities for process automation and process improvement.
• May assist in training and orientation of employees in fraud recognition.
• Other duties as assigned.

Qualifications:

• Requires High School diploma or equivalent and 1+ year loss prevention, fraud, regulatory compliance or security experience or other directly related experience. Banking experience a plus.
• Working knowledge of loss and/or fraud prevention, regulatory compliance or security processes and procedures.
• Knowledge of bank operations a plus.
• Solid attention to detail.
• Ability to conduct research and determine underlying trends in customer transactions.
• Ability to work under stress.
• Working knowledge and use of Microsoft Office applications.
• Strong customer service skills, to relay information to clients regarding their accounts.
• Ability to handle a variety of projects simultaneously, make quick, high quality decisions on complex issues.
• Strong oral and written communication skills.
• Ability to self motivate through large volumes of work.
• Ability to handle delicate and/or sensitive situations.

Benefits: 

• Medical, Dental and Vision Insurance - START DAY ONE! 
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
• Employee Ambassador preferred banking products