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Business Systems Analyst (Payments)

Zions Bancorp/ZMSC Job Titles
Enterprise Technology Operations
053126 Requisition #

Join our revolution!  As a large, well-established company, Zions Bancorporation's technology division is about to revolutionize technology in ways smaller companies can't.  We're making unprecedented changes for technology that the banking industry has never seen, all with the gorgeous backdrop of Utah's Silicon Slopes.


Zions Bancorporation’s Enterprise Technology and Operations (ETO) team is transforming what it means to work for a financial institution. We operate in a fast-paced, information-driven environment, which means we need people who bring diverse experiences, perspectives, and expertise to meet the ever-changing demands of a technology-driven world. We are grounded in the belief that “improving the work is the work” as we drive to create simple, easy, and fast solutions for our customers. Your ability to adapt, learn, and innovate helps increase revenue, reduce operational costs, and mitigates risk.


ETO provides opportunities for you to own your career growth through Diversity, Equity, and Inclusion, Women in Technology, and Workforce of the Future initiatives that allow you to network across the organization, volunteer in our community, and build your technical and soft skills. Together we are building a culture that values diversity and creates a space of belonging for all our team members. We believe that investing in your success is an investment in our customers and our business. Our people are what sets us apart and make us great.


Zions Bancorporation is seeking a Business Systems Analyst in Salt Lake City to join our Paper and Electronic Payments team to help Zions transform its banking and make a real impact in our industry. Customers want to interact with us differently and have very demanding expectations of their bank. The successful candidate for this position will be responsible for supporting our new real-time payment application that creates simple and delightful experiences for our customers.  



  • Support Servers, VPN/MPLS connections, MQ and Oracle Database
  • Responsible for various system functions, including: Incident, change, system and project management.
  • Troubleshoot websites, applications, and user access issues.
  • Document incident items and escalates as necessary.
  • Coordinate issue resolution and validation of service restored.
  • Assist in troubleshooting servers, transmissions, and firewall access issues.
  • Perform application troubleshooting and makes recommendations for improvements and changes.
  • Work with vendors as needed to resolve issues.
  • Facilitate new or enhanced change management requests and post change validations.
  • Schedule change controls.
  • Configure installed software on all environments, perform fine tuning and application documentation.
  • Assist with disaster recovery testing.
  • Responsible for application and infrastructure monitoring, coordinates with enterprise management and business unit on assigning and updating alerts.
  • May perform project management functions as either a project manager or team member.
  • 24 X 7 On Call responsibilities for various applications.
  • Other duties as assigned.




  • Working knowledge of business systems and applications, incident and change management, project and systems management
  • Ability to work with vendors.
  • 2+ years’ experience in business analysis, processes, procedures, project management, multiple technologies, frameworks, etc. or other directly related experience
  • Experience with ACH and Real-Time Payments applications preferred
  • Working knowledge of payment processing and procedures
  • Requires solid analytical, organizational, trouble shooting and problem solution skills
  • Ability to elicit, gather and analyze data
  • Requires a Bachelor's in computer science, Information Systems, Business Administration or other related field
  • Solid presentation and technical and non-technical communication skills, both verbal and written.
  • Ability to function in a consultative role
  • Requires solid interpersonal skills with the ability to work with both management and staff employees
  • Must be able to meet deadlines
  • Working knowledge of various software programs, including word processing, spreadsheets, Unix, SQL, etc.

A combination of education and experience may meet requirements.


At Zions Bancorporation, we need team members who can get the job done and do it with enthusiasm. As a company, we are always striving to make the business better so we can make our customer's lives easier. Are you passionate about making a difference for people in your community? As a corporation comprised of community banks, we need people like you, who can make positive change.


Zions is full of people just like you who share the same values and work ethic. Our diverse workforce offers endless opportunities to expand your skills and gain valuable experience that will help you advance your career. Let’s talk about how we can help one another succeed.


To review our Benefits Summary click here.


Zions Bancorporation and its affiliates and divisions (“Zions”) is an equal opportunity employer which prohibits all forms of discrimination and harassment. Zions is committed to the principle of equal employment opportunity for all employees and employment candidates and to providing a work environment free of discrimination and harassment. All employment decisions at Zions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, ethnicity, sex, sexual orientation, gender identification, age, national origin, pregnancy, veteran status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Zions will not tolerate discrimination or harassment based on any of these characteristics. Zions encourages applicants of all ages.


It is Zions’ policy not to discriminate because of a person’s relationship or association with a protected veteran. This includes spouses and other family members. Also, Zions will safeguard the fair and equitable treatment of protected veteran spouses and family members with regard to all employment actions and prohibit harassment of applicants and employees because of their relationship or association with a protected veteran.


Applicants Requesting Accommodations: If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access our career site.  You can request reasonable accommodations by contacting us at careers@zionsbancorp.com or 801/844-7628.  Please email your resume/cover letter, indicate what position you are interested in and include "Accommodation needed" in the subject line to ensure your information is routed to the appropriate contact.


Click here to view our EEO Statement.


Click here to view applicable Federal, State and/or local employment law posters.

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