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Bank Operations Quality Assurance Advisor (hybrid schedule) - Midvale, UT

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Banking Operations
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Enterprise Technology Operations
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065498 Requisition #

Zions Bancorporation is transforming what it means to work for a financial institution. We operate in a fast-paced, information-driven environment, which means we need people who bring diverse experiences, perspectives, and expertise to meet ever-changing demands. Your ability to adapt, learn innovate and collaborate with a dynamic team helps us provide exceptional service to our customers and communities.

ETO is committed to helping our employees grow, develop and advance in their career. Our Workforce of the Future, DEI and UpSkilling initiatives allow you to network across the organization, volunteer in our community, and build your technical and soft skills. We believe that investing in your success and well-being is an investment in our customers and our business.

Together we are building a culture that values diversity, celebrates growth and creates a space of belonging for all our team members. Our people are what set us apart and make us great.

We are currently accepting applications for a Bank Operations Quality Assurance Advisor in Midvale, UT. This will be a hybrid work schedule.

The ideal candidate for this position will have the skills and experience necessary to:

  • Provide coaching, support, and guidance to branch team members.
  • Ensure operational understanding and successful implementation of bank policies and procedures.
  • Analyze escalated issues and problem solve related issues.
  • Perform branch assessments as assigned by traveling onsite to ensure compliance with branch procedures and federal and state regulations.
  • Document branch assessment findings in order to identify trends and areas of improvement.
  • Develop and implement quality assurance programs designed to improve the customer experience for both internal and external customers.
  • Perform and/or oversee analyses of programs and apply findings to the customer experience initiatives designed to differentiate overall service and quality from competitor financial institutions.
  • Plan, direct, and coordinate project deliverables.
  • Identify and assess operational risk and impact and makes recommendations for effective policies and controls to management.

Qualifications:

  • Requires a Bachelor's and 1+ years experience with banking operations, processes and procedures, quality assurance or other directly related experience.
  • A combination of education and experience may meet requirements.
  • Basic knowledge of bank operations policies and procedures, quality assurance practices, banking products and services.
  • Good client relations, presentation and communications skills, both written and verbal.
  • Basic working knowledge of banking related laws, regulations and requirements.
  • Good analysis, decision making and problem resolution skills.
  • Ability to work with managers and staff, as well as train and coach employees.
  • Ability to handle and accomplish multiple tasks and resolve competing priorities effectively is essential.
  • Ability to analysis information and generate reports as needed.
  • Ability to work independently and good time management skills.
  • Proficiency in PC and MS Office skills, Power Point.

Benefits: 

  • Medical, Dental and Vision Insurance - START DAY ONE! 
  • Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
  • Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
  • Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays
  • 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
  • Mental health benefits including coaching and therapy sessions
  • Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
  • Employee Ambassador preferred banking products


Location: You must live in the SL Metropolitan area. This role is servicing branches located in SLC throughout the week.

Pay range (depending on experience): $50,000-$60,000

Illusion

This position will be open until filled.

 

To review our Benefits Summary click here.

 

All candidates, including those with criminal histories will be considered for employment. However, a background check adjudicated consistently with the FDIC Section 19 regulation will be completed on any candidate who accepts a conditional job offer from the Company. Because the Company is a financial institution, the FDIC guidelines apply to all positions within the company and as such any and all job duties have a direct relationship to a candidate’s criminal history and that criminal history would need to align with the FDIC Section 19 regulations.

 

Zions Bancorporation, National Association prohibits illegal discrimination and reaffirms its policy of providing Equal Employment Opportunity (EEO), by extending equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, protected veteran status, military service, sexual orientation, gender identity, genetic information or any other characteristic protected by applicable federal, state or local law.

 

It is the Company’s policy not to discriminate because of a person’s relationship or association with a protected veteran. This includes spouses and other family members. Also, Zions will safeguard the fair and equitable treatment of protected veteran spouses and family members with regard to all employment actions and prohibit harassment of applicants and employees because of their relationship or association with a protected veteran.

 

Applicants Requesting Accommodations: If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access our career site.  You can request reasonable accommodations by contacting us at careers@zionsbancorp.com or 801/844-7618.  Please email your resume/cover letter, indicate what position you are interested in and include "Accommodation needed" in the subject line to ensure your information is routed to the appropriate contact.

 

Click here to view our EEO Statement.

 

Click here to view applicable Federal, State and/or local employment law posters.

 

Click here to view our Pay Transparency Notice.

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