Product Analyst

Zions Bancorporation is transforming what it means to work for a financial institution. With a commitment to technology and innovation, we have been providing our community, clients and colleagues the best experience possible for over 150 years. 

Zions Bancorporation is one of the nation's premier financial services companies with total assets of approximately $87 billion. Zions operates under local management teams and distinct brands in 11 western states: Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Texas, Utah, Washington and Wyoming. The bank is a national leader in Small Business Administration lending and public finance advisory services, and has been recognized by Coalition Greenwich with 233 Excellence awards for small business and middle market banking over the past 15 years.

We are seeking a Product Analyst to join Zions Bancorporation. The Product Analyst plays a key role in the Salesforce Product team by working with stakeholders to elicit business requirements, analyze business processes, and act as a subject matter expert on behalf of the business. You will work with full-stack agile teams, made up of Salesforce admins & developers, quality assurance, and DevOps, focused on efficiently delivering on the requirements the product analyst helps gather.
Our Salesforce platform is used across the organization, so you will have a broad range of use cases that will require a variety of different solutions, constantly presenting opportunities to explore new challenges.

The Product Analyst will:
•    Review, analyze, and evaluate business processes, requirements, systems and user needs to develop process maps and documentation in ADO
•    Provide support within the functional areas of data management, contacts, leads, campaigns, opportunities, dashboards and reports in Salesforce
•    Create and maintain documentation and training materials related to projects
•    Assist with helpdesk queue as level 2 support for escalated issues
•    Facilitate user acceptance testing for new features and enhancements
•    Assist in implementation of Salesforce functionality to the users as needed
•    Collaborate with the various Salesforce teams to ensure optimal delivery of Salesforce functionality
•    Participate in agile ceremonies
•    Perform other duties and responsibilities as assigned

Technical Experience and Qualifications:
•    Requires a Bachelor's finance, technology or a related field and 2+ yrs business analyst experience in banking process analysis, gathering and documenting business requirements or other directly related experience
•    Strong elicitation techniques
•    Working knowledge of business processes and systems, programming and systems analysis procedures.
•    Knowledge of project techniques and practices.
•    Basic understanding of software development methodologies, e.g. Agile, Waterfall
•    Strong analysis & problem solving
•    Strong verbal and written communication skills
•    Solid interpersonal skills with the ability to work with both management and staff employees to resolve problems and improve processes or systems
•    Must be able to meet deadlines

Location:
 
This position has a hybrid work from home schedule with a minimum of three days per week in the office at the new Zions Technology Center in Midvale, UT.
 

The Zions Technology Center is a 400,000-square-foot technology campus in Midvale, Utah. Located on the former Sharon Steel Mill superfund site, the sustainably built campus will be the company’s primary technology and operations center.  This modern and environmentally friendly technology center will enable Zions to continue to compete for the best technology talent in the state while providing team members with an exceptional work environment with features such as:

•    Electric vehicle charging stations and close proximity to Historic Gardner Village UTA TRAX station.
•    At least 75% of the building is powered by on-site renewable solar energy.
•    Access to outdoor recreation, parks, trails, shareable bikes and locker rooms.
•    Large modern cafe with a healthy and diverse menu.
•    Healthy indoor environment with ample natural light and fresh air.
•    LEED-certified sustainable building that features include the use of low VOC-emitting construction materials.

Benefits: 
•    Medical, Dental and Vision Insurance - START DAY ONE! 
•    Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
•    Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
•    Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
•    401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
•    Mental health benefits including coaching and therapy sessions
•    Tuition Reimbursement for qualifying employees
•    Employee Ambassador preferred banking products

Apply now if you have a passion for impactful outcomes, enjoy working collaboratively with co-workers, and want to make a difference for the clients and communities we serve.