Technology Service Owner

Zions Bancorporation’s Enterprise Technology and Operations (ETO) team is transforming what it means to work for a financial institution. With a commitment to technology and innovation, we have been providing our community, clients and colleagues the best experience possible for over 150 years. Help us transform our workforce of the future, today.

We are seeking a Technology Service Owner to join Zions Bancorporation. The Technology Service Owner plays a key role in ensuring the reliability, performance, and continuous improvement of critical business applications and services. This position is responsible for end-to-end ownership of assigned services/applications, including production support, technology roadmap management, vendor coordination, and stakeholder engagement. The Technology Service Owner requires strong problem-solving skills, the ability to manage complex incidents, and a focus on delivering high-quality service to both internal and external customers. You will have the opportunity to drive impactful technology initiatives, collaborate across teams, and contribute to the achievement of organizational goals. Looking for a strong candidate who has industry knowledge of credit and debit card processing. 

Responsibilities:

• Own the end-to-end management of assigned services/applications, including production support and issue resolution.
• Oversee technology roadmaps and coordinate with product vendors on future state planning and implementations.
• Manage incident, change, problem, and project management functions for supported applications.
• Coordinate application and infrastructure monitoring, including alert assignment and updates with enterprise and business units.
• Lead or participate in project management activities, serving as project manager or team member as needed.
• Represent the organization on projects and may lead activities of lower-level employees.
• Perform other duties as assigned.

Qualifications:

• 4+ years of experience managing application support, technology roadmaps, troubleshooting applications, or other directly related experience.
• Bachelors degree in Information Technology, Computer Science, Business or a related field. A combination of education and experience may meet job requirements.
• Knowledge or familiarity with the following areas and systems will be a plus: Card processing and configuration with Fiserv, Visa or other vendors within the industry. 
• Extensive knowledge of application support, IT infrastructure, technology troubleshooting, database management, stakeholder engagement, and roadmap management.
• Demonstrated ability to work with stakeholders to understand and address business needs.
• Strong data analysis, problem resolution, research, and customer relations skills.
• Excellent verbal and written communication skills.
• Experience with Microsoft Excel analytics and ServiceNow/ADO preferred.
• Ability to work independently, determine solutions, and exercise discretion within job scope.

Location:

This position has a hybrid work from home schedule with a minimum of three days per week in the office at the new Zions Technology Center in Midvale, UT.

The Zions Technology Center is a 400,000-square-foot technology campus in Midvale, Utah. Located on the former Sharon Steel Mill superfund site, the sustainably built campus is the company’s primary technology and operations center. This modern and environmentally friendly technology center enables Zions to compete for the best technology talent in the state while providing team members with an exceptional work environment with features such as:

• Electric vehicle charging stations and close proximity to Historic Gardner Village UTA TRAX station.
• At least 75% of the building is powered by on-site renewable solar energy.
• Access to outdoor recreation, parks, trails, shareable bikes and locker rooms.
• Large modern cafe with a healthy and diverse menu.
• Healthy indoor environment with ample natural light and fresh air.
• LEED-certified sustainable building that features include the use of low VOC-emitting construction materials.

Benefits: 

• Medical, Dental and Vision Insurance - START DAY ONE! 
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees
• Employee Ambassador preferred banking products

Apply now if you have a passion for impactful outcomes, enjoy working collaboratively with co-workers, and want to make a difference for the clients and communities we serve.