Salesforce Program Manager - Midvale

Zions Bancorporation is one of the nation’s premier financial services companies operating as a collection of great banks under local brands and management teams in high-growth western markets. Zions is regularly recognized by American Banker magazine as having a top banking team in its list of “The Most Powerful Women in Banking.” Our customers consistently vote us as the best bank in our local markets. We value our employees, and we are committed to search out, recognize and create fulfilling opportunities for outstanding people within our organization, rewarding them for their contributions to our success. We recognize that banking is a “local” business, and that to be successful, we must have very strong ties to the communities we serve and strong relationships with our customers.

With benefits starting on day one, 12 bank holidays, profit sharing and company-matched 401(k) contributions, Zions is dedicated to being an employer of choice in our communities. At Zions, the possibilities are endless. You bring the talent; we bring the opportunity.

We are looking for a Salesforce Program Manager who brings positive energy, strong communication skills, deep Salesforce expertise, and solid banking or financial services knowledge to support our growing product organization. In this role, you’ll deliver product training, support key user groups, and ensure teams feel confident and empowered when using Salesforce functionality. 

Key Responsibilities 

• Manage and resolve tickets related to:

• Functionality training (Tier 2) 

• Reporting training and guidance 

• Campaign creation support and training 

• Deliver demos and training sessions for new and existing functionality 

• Highlight where users can attain self-help materials 

• Create, refine, and maintain training materials, documentation, and user guides 

• Facilitate Q&A sessions and support users in understanding requirements and next steps 

• Collaborate with Learning & Development for larger or enterprise-wide training needs (e.g., iAchieve) 

• Build strong relationships across teams to drive adoption and product knowledge 

• Escalate process or system concerns 

• Help identify proper leadership channels for submitting enhancement ideas 

• Collaborate and advise on how to leverage Salesforce for strategic initiatives

• Participate in agile working groups to stay informed on upcoming changes to support materials and training needs 

Required Qualifications 

• 2+ years of hands-on Salesforce experience 

• 4+ years of directly related experience 

• Experience within Banking industry 

• Experience delivering product training, demos, or enablement sessions to internal teams or customers. 

• Strong understanding of reporting, campaign setup, and user workflows within Salesforce. 

• Excellent communication and relationship-building skills. 

• Ability to translate high-level requirements into clear training or support actions. 

• Experience creating training materials such as documentation, slides, or walkthrough guides. 

• Strong problem-solving skills with the ability to manage and resolve Tier 2 product or training-related tickets. 

• Positive, energetic, and engaging presentation style. 

Preferred Qualifications 

• Experience working in a product, operations, enablement, or banking environment. 

• Ability to simplify complex functionality into user-friendly explanations. 

• Comfort facilitating discussions, managing Q&A, and engaging diverse audiences. 

Why You’ll Love This Role 

You’ll play a key role in empowering teams, improving product adoption, and helping users understand the tools and processes that support our business. If you enjoy helping others succeed and bring upbeat, positive energy, we’d love to connect. 

Benefits:

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 12 Paid Federal Holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees
• Employee Ambassador preferred banking products