Quality Control Analyst - The Woodlands, TX (In Office)

Quality Assurance plays a vital role across all mortgage products, services, and activities. Effective management of compliance risk is a fundamental element of regulatory risk oversight. The Quality Assurance department within EML functions as a second line of defense, performing independent and objective reviews of business processes, functions, and departments to determine the effectiveness of internal controls in managing compliance and procedural risks.

A QA Analyst primarily conducts detailed audits of loan files to ensure accuracy, completeness, and compliance with internal policies, regulations, and investor guidelines. Responsibilities include performing pre- and post-closing audits, identifying and reporting defects or discrepancies, documenting trends, and collaborating with management to implement corrective actions and process improvements across departments.

Core responsibilities:

·         Conduct audits: Perform advanced reviews of mortgage loans.

·         Review loan documentation: Independently analyze loan file components, including but not limited to credit reports, appraisals, title policies, and disclosures.

·         Ensure compliance: Verify that loan files and processes adhere to federal, state, and investor regulatory guidelines as well as internal policies and procedures.

·         Identify and report issues: Document and report errors, discrepancies, and potential risks in loan files or workflows.

·         Collaborate on corrective actions: Partner with management to develop and implement action plans for identified issues.

·         Document quality data: Prepare reports for management and document trends and error rates.

·         Maintain expertise: Stay current on i-achieve assignments, EML process changes, and emerging QA requirements to serve as a subject matter expert.

Key activities and skills:

·         Collaborate with teams: Participate in meetings, training, and feedback sessions. Demonstrate strong teamwork ethics and work respectfully with production, processing, underwriting, and compliance teams.

·         Generate reports: Prepare daily, weekly, and monthly reports summarizing findings and metrics.

·         Manage workflow: Balance multiple priorities and meet deadlines while maintaining accuracy and attention to detail.

·         Utilize systems: Use loan origination systems and other tools to input data, perform audits, and document results.

·         Use AI-powered tolls to streamline workflows and reporting.

Qualifications:

A successful QA Analyst will have a strong understanding of mortgage lending processes, including regulations and guidelines from FHA, VA, Fannie Mae, and Freddie Mac.

Key qualifications include:

·         Minimum 2+ years of experience in mortgage quality assurance, loan processing, or underwriting.

·         Strong attention to detail with analytical and problem-solving abilities.

·         Proficiency in loan origination software and Microsoft Office (Excel required).

·         Excellent written and verbal communication skills for reporting findings and collaborating with teams.

Education and experience:

·         Experience: Requires some college and at least 2 years of experience in mortgage quality assurance preferred; prior loan processing and/or underwriting experience may substitute.

Technical and regulatory knowledge:

·         Mortgage process: Deep understanding of the end-to-end mortgage lending process from origination through servicing.

·         Guidelines and regulations: Familiarity with agency guidelines (FHA, VA, Fannie Mae, Freddie Mac) and federal/state regulations such as RESPA, TILA, Reg B, Reg Z, and HMDA.

·         Software: Proficiency in Encompass E360 and Microsoft Office Suite; Excel proficiency is required.

·         Loan calculations: Ability to perform complex calculations such as debt-to-income (DTI) and loan-to-value (LTV) ratios preferred.

Skills and abilities

·         Attention to detail: Exceptional accuracy and thoroughness when reviewing documentation.

·         Analytical mindset: Ability to interpret data, identify risks, and detect potential fraud.

·         Systems thinking: Understand how one error can impact related processes or outcomes.

·         Communication: Strong written and verbal communication to convey findings clearly.

·         Problem-solving: Proactive approach to identifying and resolving issues efficiently.

·         Time management: Strong organizational skills to manage multiple audits in a fast-paced environment.

·         Teamwork: Ability to work independently while collaborating effectively with cross-functional teams.

Benefits: 

·             Medical, Dental and Vision Insurance - START DAY ONE! 

·             Life and Disability Insurance, Paid Parental Leave and Adoption Assistance

·             Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts

·             Paid Training, Paid Time Off (PTO) and Paid Federal Holidays, and any applicable state holidays

·             401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience

·             Mental health benefits including coaching and therapy sessions

·             Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire

·             Employee Ambassador preferred banking products