Product Manager - Retail Initiatives - Midvale

Zions Bancorporation is one of the nation’s premier financial services companies operating as a collection of great banks under local brands and management teams in high-growth western markets. Zions is regularly recognized by American Banker magazine as having a top banking team in its list of “The Most Powerful Women in Banking.” Our customers consistently vote us as the best bank in our local markets. We value our employees, and we are committed to search out, recognize and create fulfilling opportunities for outstanding people within our organization, rewarding them for their contributions to our success. We recognize that banking is a “local” business, and that to be successful, we must have very strong ties to the communities we serve and strong relationships with our customers.

With benefits starting on day one, 12 bank holidays, profit sharing and company-matched 401(k) contributions, Zions is dedicated to being an employer of choice in our communities. At Zions, the possibilities are endless. You bring the talent; we bring the opportunity.

Retail Initiatives empowers front-line bankers by delivering innovative tools, training programs, and technology solutions that enhance banker knowledge, productivity, and overall workplace experience. We manage and evolve several enterprise-critical platforms and programs, including:

• Champions Programs – Becoming a Champion, Champions, and Elite Champions; end-to-end ownership of curriculum, training tools, and experience enhancements.
• Banker Insights Dashboard – Providing real-time customer analytics and actionable insights to bankers.
• Appointment Scheduler – Streamlining banker scheduling and customer appointments.
• Glia Sales Enablement – Supporting digital sales and customer engagement across channels.
• Branch iPads – Empowering bankers with customer-facing tools, and on-the-spot service capabilities.
• Additional strategic initiatives supporting banker performance and elevating the retail banking experience.

The Product Manager serves as a senior member of the Retail Initiatives team, responsible for managing the strategy, roadmap, execution, and performance of one or more high-impact products that support our front-line bankers. This role drives product innovation, cross-functional alignment, and the successful delivery of products that enhance banker capability, efficiency, and engagement.

• Manages all aspects of assigned products to maximize adoption, performance, and profitability.
• Conducts product research, competitive analysis, and profitability assessments.
• Recommends product features, enhancements, design elements, and pricing strategies.
• Partners with cross-functional teams to bring products to market.
• Develops and executes communication plans, launch strategies, and ongoing marketing campaigns.
• Analyzes product performance and user feedback to identify enhancement opportunities.
• Owns the full lifecycle and P&L of assigned products.
• May supervise or mentor junior associates.

Key Responsibilities

• Lead product strategy, roadmap planning, and lifecycle management.
• Conduct research to understand banker needs and identify opportunities for innovation.
• Deliver product requirements, business cases, and recommendations to leadership.
• Partner with UX, Technology, and Data teams for product development and enhancement.
• Manage cross-functional workstreams for product launches and upgrades.
• Create training, readiness, and communication materials with relevant partners.
• Monitor performance metrics, adoption rates, and feedback.
• Maintain compliance documentation and governance artifacts.

• Build strong relationships with retail leaders and stakeholders.

   

Qualifications

• Bachelor’s degree in Business, Information Systems, or related field.
• 4+ years of experience in product management or related roles.
• Extensive knowledge of product management methodologies and best practices.
• Strong understanding of technologies supporting retail banking tools.
• Knowledge of internal processes for product development and approval.
• Excellent communication skills, both written and verbal.
• Strong analytical and problem-solving abilities.
• Solid stakeholder and customer relationship management skills.
• Ability to manage multiple initiatives in a fast-paced environment.

The Zions Technology Center is a 400,000-square-foot technology campus in Midvale, Utah. Located on the former Sharon Steel Mill superfund site, the sustainably built campus is the company’s primary technology and operations center. This modern and environmentally friendly technology center enables Zions to compete for the best technology talent in the state while providing team members with an exceptional work environment with features such as:

• Electric vehicle charging stations and close proximity to Historic Gardner Village UTA TRAX station.
• At least 75% of the building is powered by on-site renewable solar energy.
• Access to outdoor recreation, parks, trails, shareable bikes and locker rooms.
• Large modern cafe with a healthy and diverse menu.
• Healthy indoor environment with ample natural light and fresh air.
• LEED-certified sustainable building that features include the use of low VOC-emitting construction materials.