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Mortgage Loan Assistant - Rancho Cucamonga

Corporate Job Titles
Enterprise Services
052487 Requisition #

Zions Bank recognizes that its strength comes from the dedication, experience and talents of its diverse employee base. As we usher in the next generation of banking, we’re committed to being the premier employer of choice. We’re proud to have ranked among American Banker magazine’s “Best Banks to Work For” every year since 2013, as Best Employer from Utah’s Best of State and among the Best Places to Work in Idaho. Make the leap into a new era of banking. Let us transform your career.

Zions Bank has just opened an opportunity for a Mortgage Loan Assistant working in our Rancho Cucamonga, CA location. If you are ready to move your career forward, read on.

Job Requirements 

  • Provides a variety of administrative, operational and customer service assistance for the assigned real estate department.
  • Assists by providing a variety of loan services to new and existing customers. Provides excellent customer service at all times.
  • Ensures adherence to compliance regulations, security, bank policies, procedures and goals.
  • Helps facilitate loan processes from initiation through closing.
  • Assists with deposit services when needed.
  • Prepares loan package and coordinates submission.
  • Completes loan documentation checklist.
  • Monitors maturing loan reports; prepares documents for renewal and ensures documents are current, requests information, tracks compliance and analyzes data.
  • Ensures accurate documentation and receipt of fees.
  • Manages tickler file for covenant, title insurance monitoring and credit file maintenance.
  • Cross-sells other products and services.
  • Coordinates customer service process to ensure timely resolution of issues.
  • Provides research as needed.
  • Reviews specific GL accounts to monitor and identify issues/problems.
  • Facilitates the production of various reports as needed.
  • Assists developing strategies to meet the needs of the customer.
  • Acts as department liaison as necessary.
  • Responsible for training and mentoring others.
  • Maintain loan training manual.
  • May be called upon to manage workflow for department.
  • Other duties as assigned.


  • Requires High School Degree or Equivalent and 1+ years mortgage lending procedures, loan processing, or other directly related experience.
  • Working knowledge of lending processes, loan principles, loan systems.
  • Knowledge of banking process helpful.
  • Must have good organizational and customer service skills.
  • Must possess numeric and verbal aptitudes.
  • Good written and verbal communications skills.
  • Ability to complete processes and meet deadlines.
  • Knowledge of common office software systems and applications.


  • Medical/dental/vision plan 
  • Paid time off including holidays, vacation, and sick
  • Profit sharing and 401k plan with generous employer match
  • Competitive pay commensurate with experience and qualifications
  • Stable employer with career advancement opportunities

To review our Benefits Summary click here.


Zions Bancorporation and its affiliates and divisions (“Zions”) is an equal opportunity employer which prohibits all forms of discrimination and harassment. Zions is committed to the principle of equal employment opportunity for all employees and employment candidates and to providing a work environment free of discrimination and harassment. All employment decisions at Zions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, ethnicity, sex, sexual orientation, gender identification, age, national origin, pregnancy, veteran status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Zions will not tolerate discrimination or harassment based on any of these characteristics. Zions encourages applicants of all ages.


It is Zions’ policy not to discriminate because of a person’s relationship or association with a protected veteran. This includes spouses and other family members. Also, Zions will safeguard the fair and equitable treatment of protected veteran spouses and family members with regard to all employment actions and prohibit harassment of applicants and employees because of their relationship or association with a protected veteran.


Applicants Requesting Accommodations: If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access our career site.  You can request reasonable accommodations by contacting us at careers@zionsbancorp.com or 801/844-7628.  Please email your resume/cover letter, indicate what position you are interested in and include "Accommodation needed" in the subject line to ensure your information is routed to the appropriate contact.


Click here to view our EEO Statement.


Click here to view applicable Federal, State and/or local employment law posters.

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