Bank Card Dispute Specialist- Midvale, UT (Hybrid Schedule)

Zions Bancorporation is one of the nation’s premier financial services companies operating as a collection of great banks under local brands and management teams in high-growth western markets. Zions is regularly recognized by American Banker as one of the “Best Banks to Work For” and as having a top banking team in its list of “The Most Powerful Women in Banking.” Our customers consistently vote us as the best bank in our local markets., We value our employees, and we are committed to search out, recognize and create fulfilling opportunities for outstanding people within our organization, rewarding them for their contributions to our success. We recognize that banking is a “local” business, and that to be successful, we must have very strong ties to the communities we serve and strong relationships with our customers.

With benefits starting on day one, 12 bank holidays, profit sharing and company-matched 401(k) contributions, Zions is dedicated to being an employer of choice in our communities. At Zions, the possibilities are endless. You bring the talent; we bring the opportunity.

The ideal candidate will have the necessary skills and experience to: 

• Conduct investigations into consumer disputes on credit and debit cards to determine applicable chargeback rights.
• Be responsible for cardholder notifications and issuance of the provisional credit.
• Interview clients, merchants, etc to get needed information to resolve disputes.
• Monitors progress of current cases, performs necessary follow-up, and watches for any developing problems.
• Work with cardholders to ensure that losses are minimized.
• Other duties as assigned.

Qualifications: 

• Requires a High School degree or Equivalent and 1+ years of bankcard products, operational processes and card dispute rules and regulations or other directly related experience. A combination of education and experience may meet job requirements.
• Basic knowledge of credit and bankcard products and operations, collections, arbitration.
• Working knowledge of  Visa and Mastercard dispute procedures.
• Good customer service, analytical, investigation and communication skills, both verbal and written.
• Ability to research and resolve problems and manage multiple concurrent deadlines.
• Knowledge of Microsoft Applications i.e. Excel, Word and Outlook.

Benefits: 

• Medical, Dental and Vision Insurance - START DAY ONE! 
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees
• Employee Ambassador preferred banking products