Bank Card Dispute Specialist (in-office) - Midvale, UT

Zions Bancorporation is one of the nation’s premier financial services companies operating as a collection of great banks under local brands and management teams in high-growth western markets. Zions is regularly recognized by American Banker magazine as having a top banking team in its list of “The Most Powerful Women in Banking.” Our customers consistently vote us as the best bank in our local markets. We value our employees, and we are committed to search out, recognize and create fulfilling opportunities for outstanding people within our organization, rewarding them for their contributions to our success. We recognize that banking is a “local” business, and that to be successful, we must have very strong ties to the communities we serve and strong relationships with our customers.

With benefits starting on day one, 12 bank holidays, profit sharing and company-matched 401(k) contributions, Zions is dedicated to being an employer of choice in our communities. At Zions, the possibilities are endless. You bring the talent; we bring the opportunity.

We are currently seeking a Bank Card Dispute Specialist to join our team. This position will be located in-office in Midvale, UT, and the hours will be Monday-Friday 9:00 am-6:00 pm.

Your key responsibilities:

·           Conduct investigations into disputes of company issued credit and debit cards to determine applicable charge back rights.

·           Be responsible for cardholder notifications and issuance of provisional credit.

·           Interview clients, merchants, etc. to get needed information to resolve disputes.

·           Negotiate or assist with resolutions to disputes.

·           Prepare reports, monitor progress and watch for any developing problems. 

·           Work with cardholders to ensure that losses are minimized.

·           Perform other duties as assigned.

Qualifications:

·         Requires a High School degree or Equivalent and 1+ years of bankcard products, operational processes and card dispute rules and regulations or other directly related experience.

·         A combination of education and experience may meet job requirements.

·         Basic working knowledge of credit and bank card products and operations, collections, and customer service.

·         Working knowledge of fraud or dispute processes and procedures.

·         Good customer service, analytical, investigation and communication skills, both verbal and written.

·         Ability to research and resolve problems and meet deadlines.

·         Knowledge of Microsoft Applications i.e. Excel, Word and Outlook.

Benefits:

·           Medical, Dental and Vision Insurance - START DAY ONE! 

·           Life and Disability Insurance, Paid Parental Leave and Adoption Assistance

·           Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts

·           Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays

·           401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience

·           Mental health benefits including coaching and therapy sessions

·           Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire

·           Employee Ambassador preferred banking product

Pay (depending on experience): $19.00-$22.50