ACH Specialist (hybrid work schedule) - Phoenix, Arizona

At National Bank of Arizona, we’re a community of professionals with relationships at our core. We strive to promote an engaging environment with accessible leadership and on-going employee development. National Bank of Arizona was founded on the premise of building local relationships, we pride ourselves on providing our clients, shareholders and each other the best possible tools, resources and opportunities. Our workplace culture is based on inclusivity and collaboration, so we can give our customers as well as our employees the best possible environment to thrive. More than 35 years later, our approach hasn’t changed.  At NBAZ, the possibilities are endless – come for the job, stay for a career.

We are currently accepting applications for an ACH Specialist in Phoenix, Arizona. This position will be a hybrid schedule Monday-Friday 12:30 pm- 9 pm part of the year; 1:30 pm- 10pm part of the year.

The ideal candidate for this position will have the skills and experience necessary to:

• Perform functions related to ACH transactions.
• Lead team members by example and answer questions when help is needed.
• Be responsible for direct priority escalations and the handling of inquiries and issues escalated to the department.
• Assist the ACH Manager with policy and procedure changes and enhancements.
• Ensure proper back-up coverage is in place for all tasks in department to ensure they are completed timely and accurately each day.
• Assist in day-to-day function of department, workflow management, and process improvement and efficiency initiatives.
• SLA and metrics tracking.
• Coordinate implementation of project plans to ensure compliance with overall strategic plans, goals and unit objectives, as well as maintenance of optimal operating efficiency within the department.
• Be responsible for daily Automated Clearing House origination procedures, including processing files from clients and internal systems, returns, reversals, rejects, death notification entries, and reclamations.
• Maintain required reports and logs. 
• Recognize and resolve technical problems with equipment and software for department and clients. 
• Perform reconciliation of settlement and work-in-progress accounts. 
• Train new and existing team members. 
• Perform other duties as assigned. 

Qualifications

• Requires High School diploma or equivalent and 3 years of experience with accounting, balancing, banking, electronic payment processing, ACH systems, or other directly related experience. 
• A combination of education and experience may meet job requirements. 
• Expert knowledge of accounting, balancing, Clearing House procedures, banking, electronic payment processing, or other directly related. 
• Must have excellent research, customer service, and communication skills, both verbal and written. 
• Ability to meet deadlines, recognize and resolve complex problems without assistance. 
• Advanced understanding of the different departments and roles of business partners.
• Expert working knowledge of ACH systems. 
• Ability to assist with updating Standard Operating Procedures. 
• Excellent analysis and critical thinking skills. 
• Advanced PC skills. AAP Certified / PEP+ Expert is a plus.
• Ability to train and mentor team members.

Benefits: 

• Medical, Dental and Vision Insurance - START DAY ONE! 
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
• Employee Ambassador preferred banking products

Pay range (depending on experience): $17.00-$20.00