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Director, Loan Operations

Zions Bancorp/ZMSC Job Titles
Enterprise Technology Operations
054136 Requisition #

Zions Bancorporation’s Enterprise Technology and Operations (ETO) team is transforming what it means to work for a financial institution. We operate in a fast-paced, information-driven environment, which means we need people who bring diverse experiences, perspectives, and expertise to meet the ever-changing demands of a technology-driven world. We are grounded in the belief that “improving the work is the work” as we drive to create simple, easy, and fast solutions for our customers.


Your ability to adapt, learn, and innovate helps increase revenue, reduce operational costs, and mitigates risk. ETO provides opportunities for you to own your career growth through Diversity, Equity, and Inclusion, Women in Technology, and Workforce of the Future initiatives that allow you to network across the organization, volunteer in our community, and build your technical and soft skills. Together we are building a culture that values diversity and creates a space of belonging for all our team members. We believe that investing in your success is an investment in our customers and our business. Our people are what sets us apart and make us great.


We are accepting applications for the Director of Loan Operations to join the Enterprise Loan Operations team.




  • Responsible for the management of lending operations in processing, closing, funding and servicing of various types of loans for the enterprise.
  • Establishes and monitors efficiency standards for all loan operations functions and staff to ensure efficient, timely and accurate processing and servicing of loans.
  • Researches, recommends and implements processes, procedures and policies.
  • Ensures adherence to loan policies, procedures and compliance with lending regulations.
  • Assists with regulatory exams and loan audits for the division.
  • Responsible for leading and developing a strong team that can handle a diverse workload due to the wide range of loan products being serviced.
  • Communicates and executes objectives necessary to meet strategic goals and works closely with the Affiliate Banks and Operations Management team to ensure activity is aligned.
  • Responsible to hire, fire and conduct performance reviews.
  • Some travel required.
  • Other duties as requested.




  • Requires a Bachelor's degree in business, finance or a related field  
  • 12+ years of expansive operations related experience with preferences for various types of loans, loan processes and procedure, laws and regulations.
  • Management experience required.
  • A combination of education and experience may meet job requirements.
  • Broad knowledge of lending operational processes, procedures, practices, principles, applications and methods.
  • Working knowledge of lending regulations, laws and compliance.
  • Exceptional leadership and people development skills required.
  • Must have excellent management and communication skills, both verbal and written.
  • Excellent interpersonal skills and ability to work with various levels of management and staff.
  • Ability to manage multiple geographic areas and/or groups.
  • Ability to set strategic goal and objectives.
  • Ability to Identify, analyze and understand issues, problems and opportunities.
  • Exhibits an exceptional degree of ingenuity, creativity and resourcefulness in decision making and problem solving.

To review our Benefits Summary click here.


Zions Bancorporation and its affiliates and divisions (“Zions”) is an equal opportunity employer which prohibits all forms of discrimination and harassment. Zions is committed to the principle of equal employment opportunity for all employees and employment candidates and to providing a work environment free of discrimination and harassment. All employment decisions at Zions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, ethnicity, sex, sexual orientation, gender identification, age, national origin, pregnancy, veteran status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Zions will not tolerate discrimination or harassment based on any of these characteristics. Zions encourages applicants of all ages.


It is Zions’ policy not to discriminate because of a person’s relationship or association with a protected veteran. This includes spouses and other family members. Also, Zions will safeguard the fair and equitable treatment of protected veteran spouses and family members with regard to all employment actions and prohibit harassment of applicants and employees because of their relationship or association with a protected veteran.


Applicants Requesting Accommodations: If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access our career site.  You can request reasonable accommodations by contacting us at careers@zionsbancorp.com or 801/844-7628.  Please email your resume/cover letter, indicate what position you are interested in and include "Accommodation needed" in the subject line to ensure your information is routed to the appropriate contact.


Click here to view our EEO Statement.


Click here to view applicable Federal, State and/or local employment law posters.

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