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Digital Banking Operations Administrator

Corporate Job Titles
Enterprise Services
054268 Requisition #

Zions Bancorporation is building the bank of the future and changing what it means to work for a financial institution. We operate in a fast-paced, information-driven environment, which means we need people who bring diverse experiences, perspectives, and expertise to meet the ever-changing demands of our technology-infused customers’ lives. Your ability to adapt, learn, and innovate helps increase revenue, reduce operational costs, mitigate risk, and, most importantly, lead to the superior experience and success of our clients.


We believe that investing in your success is an investment in our customers and our business. Our people are what sets us apart and make us great.  This is a unique opportunity for you to own your career growth through Diversity, Equity, and Inclusion, Women in Technology, and Workforce of the Future initiatives that allow you to network across the organization, volunteer in our community, and build your technical and soft skills. Together we are building a culture that values diversity and creates a space of belonging for all our team members.


Right now, the Digital Banking team is working on a project to expand our digital presence through cutting edge technologies and you can be on the front line of this entrepreneurial project.  The digital banking team is looking for a Digital Banking Operations Specialist.  


 The Digital Banking Ops Specialist will help us …


  • Assist with more complicated business structures and complete the necessary steps that are above the routine/mundane level covered by our Business Process Outsourced partner (e.g., approvals and handling product and service issues that outside of Business Process Outsourced partner altogether or need additional handling).
  • Interact directly with customers with account questions and servicing needs.
  • Ensure compliance with policies and procedures and BSA/AML standards, including reviews of our Business Process Outsourced partner conformance.
  • Research and resolve escalated operational tasks, questions, projects and audit concerns.
  • Provide operations guidance, coaching and development to employees including assistance with policies and procedures, computer applications and general operations issues.
  • Ensure all actions comply with Bank and other regulatory guidelines.
  • Update and revise policies and procedures due to operations or system changes.
  • Perform routine audits, oversee and analyze data in an effort to mitigate financial and/or operational, administrative risks.
  • Research and resolve inconsistencies in areas of responsibilities.
  • Develop methods to report, analyze and trend findings to management. 
  • Ensure new risks and risk occurrences are reported to management.
  • Stay current on issues affecting responsibility.
  • Assist with resolving complex problems.
  • Acts as a subject matter expert on operational issues, responsible to assist banking operations groups with a variety of operational issues.
  • Work with various business users to review and analyze existing operational practices and recommend improvements and changes.
  • Remain flexible and take on other duties and projects as needed for the success of the Digital Banking platform.



  • Requires a college degree in business, finance, communications or a related field or 4+ years of experience in banking, banking operations, policies, procedures and communications, both written and verbal. A combination of education and experience may meet qualifications.
  • Knowledge of banking operational processes, procedures, regulations, policies and applications.
  • Ability to handle escalated operations concerns and make recommendations for process changes.
  • Solid interpersonal and communication skills, both written and verbal.
  • Business or technical writing skills.
  • Ability to communicate effectively with various levels of employees.
  • Strong analysis, problem resolution, decision making and follow-up skills.
  • Strong leadership, customer service and relationship skills.
  • Ability to work in a team environment and collaborate with multiple departments and leaders.
  • Self-motivated and able to meet deadlines.
  • Advanced working knowledge of computer software, i.e. Microsoft word, excel,  etc. and various banking systems.

This position requires regular face-to-face interaction with teams, business stakeholders, and executives in Salt Lake City, Utah. We will consider candidates in the area, able to relocate to the area, or working remotely but willing to travel regularly to Salt Lake City.


Zions Bancorporation is one of the nation’s premier financial services companies, consisting of a collection of great banks with combined total assets exceeding $70 billion. Zions operates banking divisions under local management teams and community identities in 11 states. Zions is included in the S&P 500 and NASDAQ Financial 100 indices.

To review our Benefits Summary click here.


Zions Bancorporation and its affiliates and divisions (“Zions”) is an equal opportunity employer which prohibits all forms of discrimination and harassment. Zions is committed to the principle of equal employment opportunity for all employees and employment candidates and to providing a work environment free of discrimination and harassment. All employment decisions at Zions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, ethnicity, sex, sexual orientation, gender identification, age, national origin, pregnancy, veteran status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Zions will not tolerate discrimination or harassment based on any of these characteristics. Zions encourages applicants of all ages.


It is Zions’ policy not to discriminate because of a person’s relationship or association with a protected veteran. This includes spouses and other family members. Also, Zions will safeguard the fair and equitable treatment of protected veteran spouses and family members with regard to all employment actions and prohibit harassment of applicants and employees because of their relationship or association with a protected veteran.


Applicants Requesting Accommodations: If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access our career site.  You can request reasonable accommodations by contacting us at careers@zionsbancorp.com or 801/844-7628.  Please email your resume/cover letter, indicate what position you are interested in and include "Accommodation needed" in the subject line to ensure your information is routed to the appropriate contact.


Click here to view our EEO Statement.


Click here to view applicable Federal, State and/or local employment law posters.

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