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Branch Services Specialist- Temporarily Hybrid

Retail Banking Other
Zions First National Bank
056317 Requisition #

This isn’t your grandfather’s bank job…. We’re putting together a team that will have a great impact across our network of branches in Utah, Idaho and Wyoming.  If you love forging new paths, building processes, serving clients’ needs and overall branch operations, this is the opportunity for you. Zions Bank has just opened a position for a Branch Services Specialist based in the heart of Salt Lake City in our offices located at Broadway and Main Street.  

This team of bankers will become an extension of our branches.  In today’s banking environment, our branch partners need a lifeline for certain daily tasks and duties.  You’ll have the opportunity of working directly with clients across the Zions Bank footprint and acting as a liaison with other bank departments to ensure our clients’ needs are met and our clients have a positive experience.  You’ll be working in a fun, creative environment with teammates who are looking to continually improve our methods and bottom line. Sound exciting? We think it is! If you’re ready to move your career forward, come join us.

What are we looking for?

We are seeking a motivated, operationally minded individual with at least two years of banking experience to help us grow our Branch Services Initiative. 

What will your day look like? You will be:

  • Creating solutions and processes to improve overall client experience
  • Assisting branch staff with various client servicing needs
  • Contributing to the bank’s client retention and client experience goals by being a main point of contact for various client needs that arise in our branches
  • Acting as a liaison with fraud, bankcard, and other departments to ensure client’s needs are resolved in a timely manner
  • Resolving client issues that arise in their day-to-day usage of bank products and services
  • Generating referrals to bank partners
  • Providing support to team members as needed
  • Assisting with department projects and tasks as needed

Who should apply?

We want someone who has:

  • A High School diploma or equivalent and 2+ years of experience in branch banking, customer service or other directly related experience. A combination of education and experience may meet job requirements.
  • Working knowledge of banking products & services, customer service, and retention skills.
  • Familiarity with the sales, loan processing and loan closing processes.
  • Great customer service, problem resolution and communication skills, both verbal and written.
  • Initiative and ability to recognize opportunities.
  • Working knowledge of MS Office software, especially Word and Excel.

You must want to be part of a motivated and driven team and work with respected leaders. We want someone who is very professional, well-spoken, with the acumen to provide an excellent client experience. You must have a great attitude, be confident and want to inspire others to achieve bank initiatives.


To review our Benefits Summary click here.


Zions Bancorporation and its affiliates and divisions (“Zions”) is an equal opportunity employer which prohibits all forms of discrimination and harassment. Zions is committed to the principle of equal employment opportunity for all employees and employment candidates and to providing a work environment free of discrimination and harassment. All employment decisions at Zions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, ethnicity, sex, sexual orientation, gender identification, age, national origin, pregnancy, veteran status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Zions will not tolerate discrimination or harassment based on any of these characteristics. Zions encourages applicants of all ages.


It is Zions’ policy not to discriminate because of a person’s relationship or association with a protected veteran. This includes spouses and other family members. Also, Zions will safeguard the fair and equitable treatment of protected veteran spouses and family members with regard to all employment actions and prohibit harassment of applicants and employees because of their relationship or association with a protected veteran.


Applicants Requesting Accommodations: If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access our career site.  You can request reasonable accommodations by contacting us at careers@zionsbancorp.com or 801/844-7628.  Please email your resume/cover letter, indicate what position you are interested in and include "Accommodation needed" in the subject line to ensure your information is routed to the appropriate contact.


Click here to view our EEO Statement.


Click here to view applicable Federal, State and/or local employment law posters.

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